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Remote Network Administration

Care+Net introduces a new service available to existing and new clients who have Care+Net Support Contracts. These features have been added specifically for clients that do not have an experienced in-house network manager. This new support concept will save you time and money - while significantly improving our response time when it counts most.

Care+Net clients NOW have the option of having their network remotely managed for:

Network fault monitoring
Verification of Tape Backups
Verification of the Operating System(s)
Perform bi monthly updates to the latest Anti Virus Signature files
Install all the latest software drivers, service packs and updates
& verify they are functioning properly.

We access your network remotely using terminal services, fixed IP or a 56k modem and PcAnywhere. This permits us to connect to your server and control its desktop remotely just as if we were on site. We can quickly schedule and verify tape backups, investigate network faults, install software updates, perform Anti Virus updates and scans.

Based on the amount of scheduled administration, Care+Net hours will be deducted as required. Care+Net will take responsibility for monitoring your network for faults and verifying the backups. In the case of backups the customer is only responsible for replacing the tapes in the drive when necessary.
Peace of mind at last….

Optionally we can address backup issues or network faults on a per-incident basis. In this case the Care+Net customer will be responsible for initially detecting and informing us of the problem.

Exceptions:

-- If through remote administration we determine that it is an actual hardware problem, such as a dead tape backup device (which is rare), standard Care+Net hours are charged if we have to come on site to physically replace the failed unit.

-- If full remote monitoring is chosen Care+Net will be responsible for your data integrity, but obviously cannot be held accountable for such actions as tape loss, fire, damage, or demagnetization of your media. It is the clients' responsibility to securely store all their successfully backed up media in a proper environment, and to occasionally take a tape off-site in case of fire and/or theft.

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